1. Definitions

 The Company – McGuire's Cleaning Service.
 Cleaner – A member of our cleaning team providing the service.
 Client – The person or business booking our services.
 Service – The cleaning service agreed between the Company and the Client.
 Cleaning Visit – A scheduled appointment to carry out the agreed cleaning service.

2. Booking & Payment

 A 25% deposit is required to secure your booking.
 Deposits are non-refundable if you cancel within 48 hours of your scheduled cleaning appointment.
 The remaining balance is due on completion of the clean by bank transfer, cash or Direct Debit.
 We do not accept cheques or offer credit.
 A £5 late payment fee may be applied to overdue accounts.

3. Cleaning Products & Equipment

We provide all standard cleaning products and equipment.

If you ask us to use your own products or equipment:

 They must be safe and suitable for cleaning.
 Vacuum cleaners must be in full working order.
 We cannot accept responsibility for damage or injury caused by faulty equipment supplied by the Client.
 If specialist equipment is provided, clear instructions must be given before the clean begins.

4. Scope of Work

Our quotations are based on the information provided at the time of booking.

If the cleaning time booked is shorter than recommended, we will complete tasks in the order of your priorities until the booked time has been used.

Additional cleaning requested during the visit may be subject to extra charges.

5. Cancellations

We kindly ask for at least 48 hours' notice if you need to cancel or rearrange your appointment.

Your 25% deposit may be retained if:

 You cancel within 48 hours.
 We cannot gain access to the property.
 Keys or access arrangements fail.

If we need to cancel due to illness, severe weather or other unforeseen circumstances, we will rearrange your appointment or provide a full refund of any payments already received.

6. Refunds & Quality Guarantee

We pride ourselves on providing a high-quality cleaning service.

If you are unhappy with any aspect of our work, please contact us within 24 hours.

Where appropriate, we will return within a reasonable timeframe to rectify any genuine issues free of charge.

Refunds will only be issued where appropriate and in accordance with these Terms & Conditions.

7. Access & Safety

Please ensure we have safe access to your property at the agreed time.

We reserve the right to refuse or stop work if:

 The working environment is unsafe.
 There is no electricity or running water.
 Access is prevented.
 Conditions differ significantly from those described when booking.

Children and pets remain the Client's responsibility throughout the Cleaning Visit and should be kept away from cleaning equipment and products.

8. Damage & Insurance

McGuire's Cleaning Service is fully insured.

Any claims for accidental damage must be reported within 24 hours (or by 12:00 pm Monday for weekend appointments).

We cannot accept responsibility for:

 Pre-existing damage.
 General wear and tear.
 Faulty fixtures or fittings.
 Permanent stains or damage that cannot reasonably be removed.

9. Photographs

We may take before and after photographs for quality control, training or insurance purposes.

These photographs will never include people or personal information and will not be used for advertising or social media without your written permission.

10. Additional Information

Quotations remain valid for 14 days.
Prices are based on the information provided and may change if the property's condition differs significantly.
Cleaning times are estimates and may vary depending on the property's condition.
Our cleaners usually work as a two-person team, although there may occasionally be circumstances where one cleaner attends.
We reserve the right to provide a replacement cleaner where necessary.
We do not undertake post-construction cleaning, event cleaning or heavily neglected properties unless agreed in advance.
Fragile or valuable items should be safely stored before we arrive.

11. Complaints

If you have any concerns, please contact us as soon as possible.

We value every client and will always do our best to resolve any issues quickly and fairly.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Our Guarantee

At McGuire's Cleaning Service, we genuinely care about our clients and take great pride in every clean we carry out.

If we've missed something, simply let us know within 24 hours, and we'll happily return to re-clean the affected area free of charge.

Our guarantee does not apply where the property's condition was not accurately described before the booking or where expectations fall outside the agreed scope of work.

Thank you for choosing McGuire's Cleaning Service. We appreciate your trust and look forward to keeping your home or workplace clean, fresh and welcoming.