1. Definitions

 The Company – McGuire's Cleaning Service.
 Cleaner – A member of our cleaning team providing the service.
 Client – The person or business booking our services.
 Service – The cleaning service agreed between the Company and the Client.
 Cleaning Visit – A scheduled appointment to carry out the agreed cleaning service.

2. Quotations

All quotations are provided free of charge and are valid for 14 days.
Quotations are based on the information provided and/or a site visit.
Any additional work requested outside the agreed scope of work may incur additional charges.

3. Cleaning Team

Commercial cleaning services are carried out by two trained cleaners unless otherwise agreed in writing.
We reserve the right to substitute staff where necessary due to illness, annual leave, or unforeseen circumstances while maintaining our professional standards.

4. Cleaning Schedule

Cleaning days and times will be agreed in advance.
We will always aim to arrive promptly. If we are delayed due to circumstances beyond our control, we will notify you as soon as possible.
Weekend and Bank Holiday appointments are available by prior arrangement and may be subject to an additional charge.

5. Access to Premises

The client is responsible for ensuring our two-person team has safe access to the premises at the agreed time.
If we are unable to gain access, the scheduled clean may be chargeable in full.
Any keys, alarm codes or access information provided will be kept confidential and used solely for the purpose of carrying out the agreed cleaning services.

6. Payment Terms

Payment is due within the agreed invoice period unless otherwise stated.
Late payments may incur interest and recovery costs where permitted by law.
Payment can be made by bank transfer or another agreed payment method.

7. Cancellations

A minimum of 48 hours' notice is required to cancel or rearrange a scheduled clean.
Cancellations made with less than 48 hours' notice may be charged up to 100% of the booked cleaning fee.
Repeated late cancellations may result in the termination of services.

8. Health & Safety

McGuire's Cleaning Service reserves the right to refuse or stop work where conditions are deemed unsafe.
Clients must inform us of any known hazards, including chemicals, asbestos, biohazards, faulty equipment or other risks before cleaning begins.
Our team works in accordance with current UK Health & Safety legislation and safe working practices.

9. Cleaning Products & Equipment

Unless otherwise agreed, McGuire's Cleaning Service will supply all cleaning products and equipment required to complete the agreed work.
We use high-quality cleaning products, including eco-friendly options where appropriate.
If a client requests specific cleaning products, these must be supplied by the client unless otherwise agreed.

10. Damage and Breakages

Our team takes every reasonable care while cleaning your premises.
Any accidental damage caused by our team should be reported within 24 hours of discovery.
Where McGuire's Cleaning Service is found to be responsible, our liability will be limited to the repair or replacement of the damaged item.
Existing damage should be reported before cleaning commences.

11. Insurance

McGuire's Cleaning Service is fully insured with Public Liability Insurance.
Proof of insurance is available upon request.

12. Confidentiality

We understand the importance of confidentiality within commercial premises.
Any information, documents or business activities observed while carrying out our work will remain strictly confidential unless disclosure is required by law.

13. Client Responsibilities

The client agrees to:

 Provide safe and unrestricted access to agreed cleaning areas.
 Ensure electricity and running water are available.
 Inform us of any special cleaning requirements before each visit.
 Secure confidential information, cash and valuable items where appropriate.

14. Quality Assurance & Complaints

If you are dissatisfied with any aspect of our service, please notify us within 24 hours of the clean.
We will investigate the matter promptly and, where appropriate, return to rectify any genuine issues within a reasonable timeframe.

15. Termination

Either party may terminate the cleaning agreement by giving the agreed notice period stated within the service agreement.
Any outstanding invoices remain payable upon termination.

16. Force Majeure

McGuire's Cleaning Service shall not be be liable for delays or failure to provide services where circumstances are beyond our reasonable control, including severe weather, flooding, illness, accidents, government restrictions or other unforeseen events.

17. Acceptance

By accepting a quotation or booking our services, you confirm that you have read, understood and accepted these Terms & Conditions.