Definitions

“The Company” means McGuire’s Cleaning Service.
“Cleaner” means the person or firm providing services on behalf of the Company.
“Client” means the person or business receiving the Service.
“Service” means cleaning services provided by the Company.
“Cleaning Visit” means a scheduled visit to carry out the Service.

Contract

• These Terms and Conditions form a contract between the Company and the Client and override any prior discussions or agreements.

Payment

• A 25% deposit is required to secure a booking. Deposits are non‑refundable if cancelled within 48 hours of the scheduled Cleaning Visit. Full payment is due on completion of the Service by cash, bank transfer, or Direct Debit. The Company does not offer credit or accept cheques.
• If the Client has failed to make payment in full as per this agreement, a late fee of £5 will be applicable.

Cleaning Materials

• The Company supplies standard cleaning materials. Client‑provided products or equipment must be safe and suitable for general cleaning. The Client’s vacuum cleaner must be in full working order. The Company is not liable for wear and tear or for damage or injury caused by faulty or unsuitable client‑provided equipment.
• If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to any Cleaners who attend.

Scope of Work

• Where booked cleaning time is less than recommended, the Client must provide a priority list. Tasks will be completed in priority order within the time booked. The Client is responsible for reviewing cleaning time and requesting additional time where required.

Refunds & Rectification

• Refunds will be issued if the Client has cancelled a Cleaning Visit within the allowed time (48 hours prior to the start of the cleaning session) and a payment has been already received by the Company.
• Refunds will be issued if a Cleaner does not attend a Cleaning Visit, payment for which has been already received by the Company.
• In the unlikely event that the Client is dissatisfied with any aspect of the Clean carried out they are advised to notify the Company within 24 hours and allow the Company to rectify it. Company policy is to rectify any areas of cleaning that the Client is unhappy with. Rectification will be offered within a reasonable timeframe.

Cancellation of Cleaning Services

• The Client will forfeit the 25% deposit where: a) Cancellation or changes to date/time made within 48 hours; b) Access is not provided: or c) keys fail to provide entry.
• If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 48 hours’ notice is required. Please note that the Company cannot guarantee that the same operatives will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.
• The Company reserves the right to cancel, refuse, or suspend a Cleaning Visit where working conditions are unsafe, unsuitable, or where the Client is in breach of these Terms and Conditions. In such cases, the 25% deposit will be forfeited.
• The Company also reserves the right to cancel a Cleaning visit due to circumstances beyond its control, including but not limited to staff illness, emergencies, severe weather, access issues, or unforeseen operational difficulties. In such cases, any payments received will be refunded or the visit rearranged.

Termination

• Either party may terminate this agreement with 48 hours’ notice. Where insufficient notice is given, a cancellation fee equal to the deposit may apply.

Claims

• The Company holds public liability insurance up to the limit of its policy.
• Claims must be reported within 24 hours (or by 12pm Monday for weekend visits). Late reporting may invalidate a claim. Liability is limited to repair or fair market value replacement.
• The Company is not responsible for pre‑existing damage, wear and tear, faulty installations, or unsuitable surfaces. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. Fixtures and fittings are also assumed to be sturdy, stable and suitable for cleaning.
• Clients are advised that the Company will pass on information to the relevant bodies in the unlikely event that any insurance fraud is suspected.

Complaints

• Complaints should be raised as soon as possible to allow the Company the opportunity to resolve them promptly. The Client's custom is highly important, and the Company strives to provide the best possible ongoing service.

Liability

• The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the Company operatives may arrive with a delay, or the Cleaning Visit may be re-scheduled.
• The Company shall not be held liable for:
  • A cleaning job not completed due to lack of hot water or electricity.
  • The cleaning process being prevented due to a third party entering or being present at the Client’s premises during the cleaning process.
  • Any existing damage to the Client’s property, including old stains, burns, or spillages, which cannot be removed completely.
  • A cleaning job not completed due to non‑disclosure of the true condition of the property at the time of booking.
• The Client is responsible for supervising all children and pets present at the premises during a Cleaning Visit.
• Children and pets must be kept away from cleaning products, equipment, and work areas. Pets must be disclosed in advance and secured during the clean, unless agreed otherwise.
• The Company may pause, suspend, or terminate a Cleaning Visit without liability where the working environment is deemed unsafe due to the presence or behaviour of children or pets. Any refund or rearrangement will be handled in accordance with Section 7 of these Terms and Conditions.
• The Company shall not be liable for damage arising from pre‑existing defects or wear.
• The Company shall not be liable for failure to perform services due to events beyond its reasonable control.
• The Company may take before and/or after photographs of areas cleaned for quality control, training, or dispute resolution purposes. Any photographs taken will not include people or personal identifying information and will not be used for marketing or promotional purposes without the Client’s prior consent.
• The Client may choose to give separate consent for the Company to use photographs taken during a Cleaning Visit for marketing or promotional purposes, including on the Company’s website or social media platforms. Such consent will be obtained in writing and may be withdrawn by the Client at any time.

Supplementary Terms

• If the Client requests keys to be collected from a third‑party address, a £5.00 charge will apply for collection only. A further £5.00 charge will apply for returning keys to any address. Keys must be located locally.
• The Company reserves the right to re‑evaluate rates at its discretion, with one month’s notice.
• The Company may amend the initial quotation where the Client’s original requirements change.
• Any estimates provided for cleaning time are approximate only and based on average properties of a similar size. Actual time required may vary depending on the condition of the property and the scope of work requested. Initial cleans and one‑off cleans generally take longer than regular maintenance cleans, as they often involve a higher level of work. For this reason, initial cleans are subject to a minimum number of hours, which will be clearly explained at the time of quotation. If additional time is required beyond the estimate, this will be discussed with the Client and agreed before any extra charges are applied.
• All estimates and quotations provided by the Company are valid for a period of 14 days from the date of issue. A quotation shall be deemed accepted only once the required deposit has been received by the Company within this 14‑day period.
• Cleaners usually work in pairs; however, there may be occasions where only one Cleaner attends. Where this occurs, estimated times may change. The Client will be notified in advance to discuss any required adjustments.
• Quoted prices may vary depending on the condition of the property and room sizes.
• The Company shall endeavour to arrange a replacement Cleaner if their regular Cleaner cannot attend a scheduled visit and will inform the Client prior to the visit.
• The Company does not provide post‑construction, event, or heavily neglected property cleaning and may refer the Client to a specialist service where appropriate.
• Cleaners are not permitted to hand‑wash clothing items and may only use a washing machine for such tasks.
• All fragile or highly breakable items must be secured or removed by the Client prior to cleaning.

 Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Our Guarantee

• At McGuire’s Cleaning Service, we genuinely care about our Client and take great pride in the work we do. Our aim is always to leave your home looking its best, and we work hard to deliver a high standard every time. That said, we understand that on rare occasions something may be missed. If this happens, please let us know — we’ll be more than happy to return and re‑clean any areas you’re not completely satisfied with, free of charge. This guarantee does not apply where the condition of the property prior to cleaning was not accurately described.